Reduced Speeds: If you find that your connection speed has been reduced, this may indicate that you have exceeded the high speed data allowance that’s included with your plan. For additional instructions on how to track your data usage and confirm if you have exceeded this allowance, please click on the button below: Once you […]
Category: Troubleshooting
Error Codes
Codes Explained: If you see an error message such as “Code 5”, “Code 6” or “Code 7” and you have only recently submitted an activation request, this may indicate that the activation request for your device has not yet been fully processed. Activation requests are usually processed within 24 hours but if the issue does […]