I have placed an order but I haven’t received my card?
If you have placed an order but you have not yet received your MobalPay card, please complete the following checks –
- Ensure that your order was successful and that you have received an order confirmation email
- Check that your I.D. upload has been accepted
- Confirm that the initial purchase fee has been paid in full
- Check to see if you have received a separate email confirming the order has been shipped (this email should also contain tracking information)
Please also check to see if you have received a delivery / failed delivery notification from Japan Post. If you have missed a delivery attempt, you can arrange for a new delivery attempt to be made by visiting the following link: Japan Post
If you have completed all checks above and wish to discuss this further with our team however, please send an email to: support@mobalpay.com
