Category: Other

We apologize, but MobalPay is not possible to receive your salary directly into your MobalPay Card.

If you moved after your ID approved, you will need to cancel your current order and place a new one. This is because the shipping address and the address on your ID need to be matched. After registering your updated address, please re-apply through our website using your updated ID. Once your new card arrives […]

In addition to a Japanese address, you need to upload a copy of 1 of the below documents Japanese Residence Card (Zairyū Card) Japanese Driving License Diplomatic ID Card

Where can MobalPay NOT  be used? As MobalPay is a prepaid payment card there may be situations when you are not able to use your card. Here are some examples (with some workaround solutions): Apple Wallet/Google Wallet: Although MobalPay is not compatible with Apple Wallet/Google Wallet it can be used with Japanese digital payment apps […]

Refunds for goods/services purchased using your MobalPay card should be requested from the merchant directly. We will not seek a refund for goods/services on your behalf. We will of course credit your MobalPay balance once the funds have been returned to us by the merchant.

Take a look at the below support article which lists some of the popular sites used by MobalPay customers in Japan. https://support.mobal.com/mobalpay/paying/suitable-stores/

MobalPay is a real Prepaid Japanese Payment Card. You can use it for buying things in stores or online. Plus, you can add money to your card using cash at convenience stores and bank transfer throughout Japan, without the need for a bank account.

No, MobalPay is not a credit card. You cannot borrow money using MobalPay.

How to find your MobalPay bank account details? To top-up your MobalPay card by Bank Transfer you need your unique bank details. To find your bank account details log-in to your MobalPay MyAccount. Click ‘Top-Up’ from the menu Click ‘Bank Transfer’ from the Top-Up menu First-Time Users Only! First-time users are asked to click on […]

MOBAL Code The Mobal Code is a 17-digit number located on the back side of your card. You will be asked to type the last 5-digits of this code when activating your card or when purchasing a Mobal SIM/eSIM using MobalPay from www.mobal.com.