Category: Other

We are writing to let you know in advance that the MobalPay service will be discontinued. As part of this change, your MobalPay card will remain usable until April 27, 2026, which will be the final day of service. We apologize for the inconvenience this may cause. Key dates: April 27, 2026 – Last day […]

Refunds for Remaining Balances If you still have a balance after the service ends, you can request a refund between on May 10, 2026 00:00 and August 8, 2026 23:59. Refunds will be issued by August 31, 2026 using the method below: Postal money order sent to your Japanese address. The refund process is in […]

What Happens to Your Remaining Balance If there is a remaining balance on your card after April 27, 2026, we can transfer it as credit to your Mobal SIM account and apply it to your monthly charges. Please note that it may take some time for the credit to appear in your account. If you […]

To update your billing information, please login to your online account: www.mobal.com/myaccount 1. Click on the Account button/tab as shown below: 2. Scroll down to the section titled Payment Methods and click on the Select all lines check box to select all services. 3. Click on the Update Payment & Address Details 4. Click on the MobalPay […]

Note: PayPay is only available in Japan. App store account region must be Japan in order to download. Requires a Japanese phone number. Step 1: Open PayPay App Click “Account” > “My Payment Method” Step 2: Click “Add Credit Card” Choose the option to add a credit, debit, or prepaid card. Step 3: Enter Your […]

Please be aware that accessing and participating in online casino gambling from within Japan may constitute a criminal offense under Japanese law. Using our payment services to fund or conduct transactions related to online casinos is strictly prohibited under our Terms of Service.If such use is detected, your account may be suspended or terminated without […]

A “1-yen authorization” A “1-yen authorization” is a temporary 1 yen charge made to verify that a payment card (like a prepaid card) is valid. It’s a process used by stores or services to check if the card can be used for transactions. The charge is usually canceled immediately, and the 1 yen is refunded. […]

We apologize, but it is not possible to receive your salary directly into your MobalPay Card.

If you moved before your card was shipped and can no longer receive it at your old address, please update your address on your ID and place a new order. Once your new order is placed, we will refund any fees paid on your original order to your new card. Please contact us after placing […]

In addition to a Japanese address, you need to upload a copy of 1 of the below documents” Front & Back of Japanese Residence Card (Zairyū Card) Front & Back of Japanese Driving License Only the front of My Number Card Front & Back of Diplomatic ID Card