Category: Other

To update your billing information, please login to your online account: www.mobal.com/myaccount 1. Click on the Account button/tab as shown below: 2. Scroll down to the section titled Payment Methods and click on the Select all lines check box to select all services. 3. Click on the Update Payment & Address Details 4. Click on the MobalPay […]

Note: PayPay is only available in Japan. App store account region must be Japan in order to download. Requires a Japanese phone number. Step 1: Open PayPay App Click “Account” > “My Payment Method” Step 2: Click “Add Credit Card” Choose the option to add a credit, debit, or prepaid card. Step 3: Enter Your […]

Please be aware that accessing and participating in online casino gambling from within Japan may constitute a criminal offense under Japanese law. Using our payment services to fund or conduct transactions related to online casinos is strictly prohibited under our Terms of Service.If such use is detected, your account may be suspended or terminated without […]

A “1-yen authorization” A “1-yen authorization” is a temporary 1 yen charge made to verify that a payment card (like a prepaid card) is valid. It’s a process used by stores or services to check if the card can be used for transactions. The charge is usually canceled immediately, and the 1 yen is refunded. […]

We apologize, but it is not possible to receive your salary directly into your MobalPay Card.

If you moved before your card was shipped and can no longer receive it at your old address, please update your address on your ID and place a new order. Once your new order is placed, we will refund any fees paid on your original order to your new card. Please contact us after placing […]

In addition to a Japanese address, you need to upload a copy of 1 of the below documents” Front & Back of Japanese Residence Card (Zairyū Card) Front & Back of Japanese Driving License Only the front of My Number Card Front & Back of Diplomatic ID Card

Where can MobalPay NOT  be used? As MobalPay is a prepaid payment card there may be situations when you are not able to use your card. Here are some examples (with some workaround solutions): Apple Wallet/Google Wallet: Although MobalPay is not compatible with Apple Wallet/Google Wallet, it can be used with Japanese digital payment apps […]

Refunds for goods/services purchased using your MobalPay card should be requested from the merchant directly. We will not seek a refund for goods/services on your behalf. We will of course credit your MobalPay balance once the funds have been returned to us by the merchant.

Take a look at the below support article which lists some of the popular sites used by MobalPay customers in Japan. https://support.mobal.com/mobalpay/paying/suitable-stores/