Where can I view my top-up history? You can view your top-up history by logging in to your MobalPay online account (MyAccount). To access your online account, please click on the button below and then login using your credentials: Once you have logged in to your online account, you can then view your top-up history […]
Category: About your account
Viewing Your Usage History
Where can I see my usage history? You can view your usage history by logging in to your MobalPay online account (MyAccount). To access your online account, please click on the button below and then login using your credentials: Once you have logged in to your online account, you can then view your usage history […]
International Currency Payments/Overseas Additional Fees
Your MobalPay card can be used for transactions in overseas currencies (e.g. USD, GBP), however a 4% international transaction fee will be applied to each transaction made in a currency that is not Japanese Yen (JPY). For payments you make in JPY, there are no transaction fees. Will these additional fees be applied when using […]
Pending Transactions
What is a Pending transaction? Pending transactions are transactions for which the merchant hasn’t provided us with all the transaction details yet. As such, the transaction amount displayed in your MyAccount may be temporary. In most cases, however, this is the final amount missing the merchant details. However, in some cases, the final transaction amount, […]
Checking Your Balance
Your MobalPay online account (MyAccount) will allow you to keep track of your remaining balance. To access your online account, please click on the button below and then login using your credentials: You will then be able to view a record of your remaining balance so that you can top-up your card if required. […]
Lost or Stolen Cards
What should I do if my card has been lost or stolen? If your MobalPay card has been lost or stolen, please login to your online account (MyAccount) to submit a suspension request by clicking on the button below: My Account Once you have logged in to your account, you can then visit the “Freeze […]