Why can’t I see the refund for an order that was canceled? If you have canceled an order that was placed using your MobalPay card but you are unable to see the refund, please contact the merchant that was used to ensure that the refund was processed successfully. As soon as we have received the […]
Category: About your account
Updating Your Details
How do I make changes to my personal information? If you need to make any changes to your billing address, email address, or password, please log in to your MobalPay online account using the link below: MobalPay MyAccount Once you have logged in to your online account, please visit the “My Details” section to make […]
Accessing Your Account
How can I login to MyAccount? Once you have successfully placed an order, you will receive an email from us containing information on how to set up your account and create a password. If you haven’t received an email, please visit the MyAccount login page, then click on the “New Customer” button. You should then […]
Viewing Your Top-Up History
Where can I view my top-up history? You can view your top-up history by logging in to your MobalPay online account (MyAccount). You can access MyAccount by clicking on the link below: MobalPay MyAccount Once you have logged in to your online account, you can then view your top-up history by clicking on the “View […]
Viewing Your Usage History
Where can I see my usage history? You can view your usage history by logging in to your MobalPay online account (MyAccount). You can access MyAccount by clicking on the link below: MobalPay MyAccount Once you have logged in to your online account, you can then view your usage history by clicking on the “View […]
International Currency Payments/Overseas Additional Fees
Your MobalPay card can be used for transactions in overseas currencies (e.g. USD, GBP), however a 4% international transaction fee will be applied to each transaction made in a currency that is not Japanese Yen (JPY). For payments you make in JPY, there are no transaction fees. Will these additional fees be applied when using […]
Pending Transactions
What is a Pending transaction? Pending transactions are transactions for which the merchant hasn’t provided us with all the transaction details yet. As such, the transaction amount displayed in your MyAccount may be temporary. In most cases, however, this is the final amount missing the merchant details. However, in some cases, the final transaction amount, […]
Checking Your Balance
Your MobalPay online account (MyAccount) will allow you to keep track of your remaining balance. To access your account, please click here to log in using your credentials. You will then be able to view a record of your remaining balance so that you can top-up your card if required. Notification Emails In addition […]
Lost or Stolen Cards
What should I do if my card has been lost or stolen? If your MobalPay card has been lost or stolen, please login to your online account (MyAccount) to submit a suspension request by clicking on the button below: My Account Once you have logged in to your account, you can then visit the “Freeze […]