How do I terminate my MobalPay card?
If you want to terminate your card permanently, please visit MyAccount and terminate the card by following the below steps.
1. Report Lost or Stolen > Freeze Card
2. Visit Report Lost or Stolen again >Permanently Cancel Card > Choose cancel reason and click “Cancel Service”
You can log in to MyAccount by clicking the link below:
MobalPay MyAccount
Here are some important points to keep in mind when cancelling your service.
*Please ensure that you have used all of your balance first as any unused balance will be lost once you have terminated the card.
*Please note that you don’t need to return your card. If you no longer require the card, please cut it and dispose of it appropriately.
*Please make sure to remove MobalPay as a registered payment method from any services before canceling your account.
If the card remains registered (e.g. for utility bills or subscription services), there is a risk that charges may still be incurred even after cancellation.
If the card has been lost and you wish to just suspend service for now however, please visit the following link for additional instructions: Lost or Stolen Cards