What kind of error messages might you see?
- Invalid email address or password. 4 attempts remaining.
If you see this error message, it means you entered an incorrect email address or password. You can reset your password here.
If you entered all the correct information but encountered an error, it’s possible that you skipped the one-time passcode page or closed the page before entering the code.
If you encounter this issue, we recommend stopping any further attempts and trying again after 5-10 minutes when the issue may have been resolved.
When the One-Time screen appears, please make sure to enter the code received via email. Attempting to log in again without entering the issued code may result in an error.
What is a “One-Time Passcode”?
A one-time passcode is a 6-digit number used for security reasons. It will be sent to your registered email address. Once you receive it, please enter it in the provided field.
Here is the log-in video using an One-Time Passcode (20sec):
Please note that if you actively log out of your account rather than just closing the browser then it will ask you to do the OTP again as a safety precaution.
Other problems?
Please contact support at support@mobalpay.com.