What kind of error messages might you see?
- Invalid email address or password. 4 attempts remaining.
If you see this error message, it means you entered an incorrect email address or password. You can reset your password here.
If you entered all the correct information, you might have skipped the one-time passcode page or closed the page without you filled out that field. This error occurred at that time.
The error usually resolves within 5-10 minutes. If you encounter this issue, we recommend stopping any further attempts and trying again after 5-10 minutes.
When the One-Time screen appears, please make sure to enter the code received via email. Attempting to log in again without entering the issued code may result in an error. Please be cautious.
What is a “One-Time Passcode”?
A one-time passcode is a 6-digit number used for security reasons. It will be sent to your registered email address. Once you receive it, please enter it in the provided field.
Here is the log-in video using an One-Time Passcode (20sec):
Other problems?
Please contact support at support@mobalpay.com.