Domestic SIM Issues
If you are using an iPhone handset and you are unable to connect to cellular data after removing our SIM card / reinserting your domestic SIM card, you may be required to manually remove the APN (Access Point Name) profile that was installed for our service.
On most iPhone handsets, you can do this by going to:
Settings > General > VPN & Device Management
You can then tap on the Mobal APN profile (you may also need to tap on the “More Details” button) and you should then see a “Remove Profile” button.
After removing the profile, you may also be required to reset the network settings on your device which can usually be done by going to:
Settings > General > Reset > Reset Network Settings
(or)
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings > Confirm
Once complete, please reboot your device and your iPhone handset will then likely reinstall the APN profile that’s required for your domestic SIM card and allow you to access cellular data again.
If the issue persists (due to your device failing to reinstall the required APN profile for your domestic SIM) however, you may be required to discuss this with the support team for your domestic service provider (or refer to their support guides / information) as they should then be able to provide you with a link to download the required APN profile or provide you with additional instructions.