NOTE: On April 15th 2024 Softbank decommissioned their remaining 3G cell towers. If you wish to make/receive calls you must make sure the device you are using supports at least the Band 1 2100mhz 4G frequency and is VoLTE ( Voice over LTE ) capable. Please also ensure the VoLTE feature is active on your […]
Category: Phone Calls
Receiving Calls – How Contacts Dial Your Number
Your Phone Number: It is vital that you provide your contacts with the correct number to reach you. If unsure, before proceeding please click here for information on verifying your Mobal phone number. The dialing procedures your contacts should use will vary depending on their current location (i.e. are they calling from Japan from a […]
I cannot make calls on my Xiaomi phone but I can use data and send text messages
If you are using a Xiaomi phone and can send/receive text messages and use data, but cannot call, then please; Dial * # * # 86583 # * # * ( No spaces required ). You should see a “VoLTE carrier check was disabled” or “VoLTE carrier check was enabled” message after dialing the *#*#86583#*#* […]
Calls to Toll Free Numbers/Collect Calls
Chargeable Calls: Please be advised that all calls are chargeable and this includes calls to “Toll-Free’ numbers / “Collect Calls”. These will be registered as standard calls and charged at the specified rate for the country in which you are calling to. For instructions on how to view the usage rates for your specific service, […]
Calling Emergency Services
To call the emergency services while in Japan, please dial as follows: Police: 110 Fire / Ambulance: 119
List of VoLTE Incompatible Phones
The ‘Japan Voice + Data SIM Card’ product we offer utilizes the Softbank network and as this network no longer offers 3G coverage (Softbank started decommissioning their 3G services on April 15th 2024), your device must support the 4G Band 1 – 2100MHz frequency and it must also support the ‘Voice Over LTE’ (VoLTE) feature […]