Available Options: The guide below contains additional information on the various plans that we offer and instructions on how to make changes to your plan, and how to submit a termination request from your online account. The options available to you will vary depending on the plan that is currently selected. Plan Changes If […]
Category: Terminating Service
Permanent Disconnection
Cancellation Requests: When you are ready to terminate your Japan Unlimited service, please login to your Mobal online account to submit a cancellation request: MyAccount If your service is terminated, your SIM card will be permanently disconnected / your phone number will be lost and so you will not be able to reactivate the SIM […]
Closing your Mobal Account
Account Closure: If your service has been terminated and you would like to close your Mobal Account, simply send an email to: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. […]
Data issues after switching back to Domestic SIM (iPhone Users)
Domestic SIM Issues If you are using an iPhone handset and you are unable to connect to cellular data after removing our SIM card / reinserting your domestic SIM card, you may be required to manually remove the APN (Access Point Name) profile that was installed for our service. On most iPhone handsets, you can […]