Why am I being asked for a Pass code? (3DS)

What is a one-time 3DS passcode? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order.  They will do this by sending you […]

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Lost or Stolen SIM/Phone

If your Mobal Phone / SIM Card has been lost or stolen, it is very important that we are notified immediately so that we can arrange for your service to be disconnected. The account holder is liable for all usage charges incurred until we are notified of the loss or theft. Please DO NOT report […]

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Is My Information Secure

The Mobal website is SSL secure and regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your service with us! For more details, please check our Privacy Policy  

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Phone Pin Lock / SIM Pin Lock

In regards to the security features on your “Blu Zoey 2.4” device, you have the option to set up a ‘Phone Lock PIN’ or a ‘SIM Pin Lock’. If you set up a ‘Phone Lock PIN’, you will only be asked for this code each time the phone is turned on. If you set up […]

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SIM Pin Lock / Phone Pin Lock

If you wish to set up a ‘SIM Pin Lock’ on your Blu Zoey device, you will need to go to – “Menu” > “Settings” > “Security Settings” > “SIM Security” You will then need to turn the “PIN Lock” feature on and enter the default SIM pin number (listed on your paperwork) to activate […]

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