The Money Back Guarantee was available for a limited period when you first purchased your Mobal World Phone/SIM and was offered in addition to the standard 12 month warranty (covering manufacturing defects).
Due to the age of your Phone/SIM you will no longer be covered by the Money Back Guarantee or the standard warranty.
If you have any issues with using your Phone/SIM or need assistance purchasing a replacement, please contact us for further help at: support@mobal.com