How am I billed for usage?

Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]

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Setting a Usage Limit

The “Bill Shock Safe” feature: With a Mobal World SIM card, you have the option to set up a monthly usage limit. This optional feature allows you to set your maximum monthly usage limit so that you never spend more than you wish to. If you are concerned about enabling cellular data on your device […]

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Calls to Toll Free Numbers/Collect Calls

Please be advised that all calls are chargeable and this includes calls to “Toll-Free’ numbers / “Collect Calls”. These will be registered as standard calls and charged at the specified rate for the country in which you are currently located.  

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Usage Rates

You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]

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Coverage and Charges

IMPORTANT: The Global Unlimited SIM provides you with unlimited texts and data in over 120 countries. Outside of these, data is not available and texts are chargeable. Regardless of your location, calls are always chargeable. The usage rates are detailed below:

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