Reconnection Requests: If your Mobal SIM card has been suspended due to a declined charge for example, please login to your Mobal online account (MyAccount) to make a payment / update your billing information. When we have received your update, your SIM card should be reactivated within 1-2 business days. If your Mobal SIM card […]
Articles Tagged: disconnected
Closing your Mobal Account
Account Closure: If your Mobal service has been fully terminated and you would like to close your Mobal Account, simply send an email to our support team at: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason […]
Updating Your Billing Details
Billing Information: It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit / debit card […]