Billing Information:
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date.
If you use a credit / debit card as the payment method, we will send you a reminder via email to let you know if it’s due to expire. If you have not kept your email address up to date (by updating it through your Mobal online account) however, then we will not be able to notify you.
To update your billing information, please login to your online account www.mobal.com/myaccount and click on the “Account” button/tab as shown below:
On the next screen, please scroll down to the section titled “Payment Methods” and you will see list of all active services as well as details of your current billing information.
You can then choose the specific service you wish to update the billing information for (by clicking on the check box to the left of the relevant service) or you can click on the “Select all lines” check box to select all services.
Once you have made your selection, you can then click on the “Update Payment & Address Details” button (if you need to update all information) or you can click on the “Update Address Only” button if it is only the address that requires an update.
A form will then open where you can enter your new billing information and once you have filled in the required fields, you can then click on the “Submit” button and your update will be processed.
When you update your billing information, our system will automatically perform security checks on the information provided. This will include an authorization against your credit card for a small amount (usually to the value of approximately $1). Please rest assured that this is only an authorization (this will disappear from your statement within a few days) and we will not actually deduct the money from your account.