Login Issues

We understand how frustrating it can be to encounter obstacles when trying to access your MyAccount. So, we’ve put together this guide with frequently asked questions and step-by-step solutions to help you through any login-related challenges.   If you’re experiencing problems logging into your Mobal MyAccount, please follow these easy steps:  Double-check your details: Take […]

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Usage Rates

Chargeable Usage: You can view the usage rates for your ‘Mobal World’ SIM card by clicking on the button below: Alternatively, a link to your usage rates can also be found by logging in to your Mobal online account: www.mobal.com/myaccount Once you have logged in to your Mobal online account, please visit the “Services” section […]

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Declined Payment – where are my other transactions?

Declined Charges: If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.   Once you have clicked […]

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Updating Your Billing Details

Billing Information: It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit / debit card […]

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