If you recently purchased a WiFi device (or you previously disconnected your plan and wish to reactivate), you can submit an activation request directly from your Mobal online account: www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section and then click on the “Activate” button as shown in the example […]
Category: My Plan Options
Termination Requests
Cancellation Requests When you are ready to terminate your Wi-Fi service, please login to your Mobal online account to submit a cancellation request: MyAccount Instructions Once you have logged in to your account, please click on the services tab (located at the top of the page) and then click on the “More Information” button […]
Plan Changes
Available Options: The guides below contain additional information on the Wi-Fi plans that we offer and instructions on how to submit a plan change request / how to submit a termination request from your online account: MyAccount Please be advised that the options available to you will vary depending on the plan that is currently […]
How To Pay Your Bill By Cash
You can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card! Our sister business MobalPay is a prepaid MasterCard designed by expats, for expats. It can be topped up using cash at convenience stores, and then used just like any […]
How To Use Cash Payments (accounts using cash payments before February 2024)
This article explains how to use our now-discontinued cash-payment service. If you began using this service before February 2024, you can keep doing so. For all other customers, you can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card, which […]