Cancellation Requests When you are ready to terminate your Wi-Fi service, please login to your Mobal online account to submit a cancellation request and choose a termination date: MyAccount If your service is terminated however, please be advised that your Wi-Fi plan will be permanently deactivated and so you will not be able to reactivate […]
Category: My Plan Options
Plan Changes
Available Options: The guides below contain additional information on the Wi-Fi plans that we offer and instructions on how to submit a plan change request / how to submit a termination request from your online account: MyAccount Please be advised that the options available to you will vary depending on the plan that is currently […]
How To Pay Your Bill By Cash
You can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card! Our sister business MobalPay is a prepaid Mastercard designed by expats, for expats. It can be topped up using cash at convenience stores, and then used just like any […]
How To Use Cash Payments (accounts using cash payments before February 2024)
This article explains how to use our now-discontinued cash-payment service. If you began using this service before February 2024, you can keep doing so. For all other customers, you can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card, which […]