Available Options:
The guides below contain additional information on the Wi-Fi plans that we offer and instructions on how to submit a plan change request / how to submit a termination request from your online account: MyAccount
Please be advised that the options available to you will vary depending on the plan that is currently selected.
To proceed, please click on the relevant button below and you will be redirected to the correct section:
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Plan Changes
To submit a plan change request, you will firstly be required to login to your Mobal online account: MyAccount
Once you have logged in to your account, please click on the “Services” tab located at the top of the screen and then click on the “More Information” button next to your device as shown in the image below.
Plan Upgrades
If you would like to upgrade to a plan with a larger data allowance, please click on the “Upgrade Plan” button found to the right in the “Plan” section (on the desktop version of the site) or found at the bottom of the “Plan” section (on mobile devices) as shown below.
On the next screen you will be able to select the plan that you would like to upgrade.
Once you have made your selection, please click on the “Submit” button.
Polite notice:
Upgrade requests must be received by the 20th of the month to be processed on the 1st of the upcoming month.
If you are making your request after the 20th, your upgrade will not take effect until the 1st of the following month.
Plan Downgrades
If you previously upgraded your plan but you would now like to downgrade to a plan with a lower data allowance, please click on the “Downgrade Plan” button found to the left in the “Plan” section (on the desktop version of our site) or found at the top of the “Plan” section (on mobile devices).
You can then select the plan that you would like to downgrade to and the date you would like the downgrade to complete.
Once you have made your selection, please click on the “Submit” button
Polite notice:
Downgrade requests must be received by the 20th of the month to be processed on the 1st of the upcoming month.
If you are making your request after the 20th, your downgrade will not take effect until the 1st of the following month.
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Termination Requests
Once you have finished using your Mobal WiFi router and you are ready to terminate your service, please login to your Mobal online account to submit a termination request.
For additional instructions on how to do this, please click on the button below:
