Account Closure:
Your ‘Japan Tourist’ eSIM will be automatically disconnected at the end of the 8, 16 or 31 day service duration and so you will not be required to submit a termination request.
If your Mobal service has been fully terminated and you would like to close your Mobal Account, simply send an email to our support team at: support@mobal.com
Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account.
We will then arrange for your Mobal account to be closed and you will receive a confirmation via email. For security purposes, please also ensure that your message originates from the email address associated with your Mobal account.