We understand how frustrating it can be to encounter obstacles when trying to access your MyAccount. So, we’ve put together this guide with frequently asked questions and step-by-step solutions to help you through any login-related challenges. If you’re experiencing problems logging into your Mobal MyAccount, please follow these easy steps: Double-check your details: Take […]
Category: Mobal Online Account (MyAccount)
Forgotten Your Password?
Password Reset If you still have access to the email address that is linked to your Mobal account but you have forgotten your password (or you did not receive an email containing login instructions), you can retrieve your login information by using the “Forgotten Your Password?” button. To locate this button, please visit the Mobal […]
Updating Your Billing Details
Billing Information: Once you have paid for the initial purchase of your eSIM, there will be no additional charges. This is a pre-paid data only eSIM and so there is also no need to update the payment method on your Mobal online account (MyAccount). As this is a pre-paid service, please be advised that it […]
Closing your Mobal Account
Account Closure: Your ‘Japan Tourist’ eSIM will be automatically disconnected at the end of the 8, 16 or 31 day service duration and so you will not be required to submit a termination request. If your Mobal service has been fully terminated and you would like to close your Mobal Account, simply send an email […]
Name Changes
Account Ownership: The account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to view your personal information […]
Changing Your Email Address / Password
Login Information: If you are still able to access your Mobal online account (using your original login details), you can change your email address and also your password directly from your account if required. It is important that your contact details remain up to date as we may send you notifications (relating to any account […]
Your Online Account (MyAccount)
What’s “MyAccount”? Once you have placed an order with us, an online account (called “MyAccount“) will be created for you automatically and this will provide you with access to a variety of features and information about your Mobal plan. Your account will look similar to the images shown below for both the desktop and mobile […]
How to view my charges
Invoices & Usage Reports: A full breakdown of any charges you have received so far will be posted to your Mobal online account. You can access your online account (MyAccount) by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section (by clicking on the button at the […]