Why has my MobalPay card been suspended? If we detect unauthorized usage or we are concerned that your card is being used fraudulently, we may temporarily suspend your card as a precaution. If your card has been suspended and you require further assistance, please send an email to our team at support@mobalpay.com for additional information. […]
Articles Tagged: suspension
Fees While Suspended
Why am I still being charged ¥385 while my card is suspended? The monthly subscription fee for your MobalPay card will be charged at a rate of ¥385 per month. If your service is suspended / your account is frozen for any reason however, please be advised that you will still be charged the ongoing […]
Lost or Stolen Cards
What should I do if my card has been lost or stolen? If your MobalPay card has been lost or stolen, please login to your online account (MyAccount) to submit a suspension request by clicking on the button below: My Account Once you have logged in to your account, you can then visit the “Freeze […]