Why has my MobalPay card been suspended? If we detect unauthorized usage or we are concerned that your card is being used fraudulently, we may temporarily suspend your card as a precaution. If your card has been suspended and you require further assistance, please send an email to our team at support@mobalpay.com for additional information. […]
Articles Tagged: security
3DS Security Features
Do I need to input my I.D. or password for a ‘3DSecure’ transaction? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced to keep both customers and merchants safe from fraudulent orders. The 3DS security procedures may vary slightly but for merchants that use the latest 3DS system (3DS2 / […]
Blank Box On Card
What is the blank box on the back of my card for? This section is where you will be required to write your signature for security purposes. If you do not write your signature in this section, please be advised that some merchants may refuse your transaction and so we would recommend filling this section […]
Your PIN Code
Where can I find the PIN code for my MobalPay card? When your MobalPay card arrives, it will be attached to a piece of paper and you will find the PIN code printed directly underneath the card. The PIN will be 4 digits in length and you may be required to enter this PIN for […]