Can the remaining balance from my MobalPay card be returned to me?A Any money you have added to your MobalPay balance cannot be returned to you. If you want to cancel your service, we advise that you spend any remaining balance before doing so. If you do not wish to use all of your remaining […]
Articles Tagged: refund
Canceling a Transaction
I’ve used my card but would like to cancel a transaction. How do I do this? To cancel a transaction, you will be required to contact the merchant directly as we would not be able to assist you with this. Once the merchant has confirmed the transaction has been canceled / refunded, the balance on […]
How long do refunds take?
How long does it take to receive a refund after I cancel a transaction? This will depend on the merchant, so if you are not sure how long the refund will take to process, you’re best to query this directly with the merchant. Once we have received confirmation from the merchant that the transaction has […]
Canceled Order Refunds
Why can’t I see the refund for an order that was canceled? If you have canceled an order that was placed using your MobalPay card but you are unable to see the refund, please contact the merchant that was used to ensure that the refund was processed successfully. As soon as we have received the […]