New Card & Your Previous Balance

If I have ordered a new MobalPay card, what will happen to the old card’s balance? As long as you have entered the same account details when ordering the new card, the original balance should be transferred over to the new card. If this doesn’t happen, please contact support for assistance.        

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Why can’t I order a second card?

I would like to order a secondary card but I am unable to do so? Each account holder can only have one MobalPay card active at a time, so while your original card remains active, you will not be able to place a new order. If your original card has been lost, stolen or damaged […]

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