I have placed an order but I haven’t received my card? If you have placed an order but you have not yet received your MobalPay card, please complete the following checks – Ensure that your order was successful and that you have received an order confirmation email Check that your I.D. upload has been accepted […]
Articles Tagged: delay
How long do refunds take?
How long does it take to receive a refund after I cancel a transaction? This will depend on the merchant, so if you are not sure how long the refund will take to process, you’re best to query this directly with the merchant. Once we have received confirmation from the merchant that the transaction has […]
Top-Up Delays
I just paid for a top-up. Why hasn’t my balance been updated? If you recently transferred funds to complete a top-up, please be advised that it can take up to two business days for your account balance to be updated. If your balance hasn’t updated after this time however, please contact your bank to ensure […]
Card Not Yet Active
Why hasn’t my MobalPay card been activated yet? Once you have submitted an activation request, please be advised that it can take up to two business days for your card to become active. A confirmation email will then be sent to the email address we hold on file for you once the activation process has […]