If I have ordered a new MobalPay card, what will happen to the old card’s balance? If you order a new card from the MobalPay site, your balance will not be transferred. If you wish to transfer the balance from your old card, please make sure to place your order through My Account. Follow the […]
Articles Tagged: balance
Can my unused balance be returned?
Can the remaining balance from my MobalPay card be returned to me? Any money you have added to your MobalPay balance cannot be returned to you. If you want to cancel your service, we advise that you spend any remaining balance before doing so. If you do not wish to use all of your remaining […]
How long do refunds take?
How long does it take to receive a refund after I cancel a transaction? This will depend on the merchant, so if you are not sure how long the refund will take to process, you’re best to query this directly with the merchant. Once we have received confirmation from the merchant that the transaction has […]
Card Not Working
Pre-Paid cards not accepted? Please note that there may be certain merchants or websites that will not accept pre-paid cards as a payment method. For example, a pre-paid card cannot be used in a petrol station or to make payments for utility bills. Unfortunately, this is out of our control but we do of course […]
Viewing Your Top-Up History
Where can I view my top-up history? You can view your top-up history by logging in to your MobalPay online account (MyAccount). You can access MyAccount by clicking on the link below: MobalPay MyAccount Once you have logged in to your online account, you can then view your top-up history by clicking on the “View […]
Viewing Your Usage History
Where can I see my usage history? You can view your usage history by logging in to your MobalPay online account (MyAccount). You can access MyAccount by clicking on the link below: MobalPay MyAccount Once you have logged in to your online account, you can then view your usage history by clicking on the “View […]
Checking Your Balance
Your MobalPay online account (MyAccount) will allow you to keep track of your remaining balance. To access your account, please click here to log in using your credentials. You will then be able to view a record of your remaining balance so that you can top-up your card if required. Notification Emails In addition […]