Setting up data on your iPhone – Please make sure to complete all 4 steps after installing your eSIM
Step 1) Set the Mobal eSIM as the default for Mobile/Cellular Data.
If you only have our eSIM installed then this should be done by default and you can skip to step 2
However if you have more than one SIM/eSIM installed, please go to Settings – Cellular – “Mobile/Cellular Data” and make sure the Mobal eSIM is set as the default Voice Line and Default Mobile Data Line.
Step 2) Delete any configuration profiles already installed on your device.
Go to Settings – General – VPN & Device management and delete the APN configuration profiles listed
Step 3) Download our APN Profile
Using the “Safari” browser, please tap on the button below to download our APN profile, or click here.
Step 4: Install our APN Profile
Go to Settings – General – VPN & Device Management
or
Settings – Profile Downloaded
Click on the Mobal eSIM APN Profile – Click “Install” and “Install” again.
Important Notice: Once you have finished using your Mobal eSIM, please make sure to go back to Settings – General – VPN & Device Management and remove the Mobal eSIM APN Profile
Enabling Data
To enable data, please visit the main menu and then tap on the “Settings” icon as shown in the image below –
On the next screen, please tap on the option for “Mobile/Cellular Data” –
You will then see the option for “Mobile/Cellular Data” and you can enable this feature by tapping on the button to the right (or by sliding the button to the right) so that it turns green as shown here –
Enabling 4G LTE Data
If you are using a 4G capable handset, please also ensure that 4G LTE connections are enabled on your device.
After following the steps above to enable data, please return to the “Mobile Data” menu and then tap on the “Mobile Data Options” button (or the “Cellular Data Options” button on some devices) as shown in the image below –
On the next screen, please tap on the “Voice & Data” button and ensure that the option for 4G is selected.
If you are still unable to access data after completing the steps above, please switch your phone off for a few minutes to refresh the connection. After this time, please switch the phone on again / check all settings remain correct and then wait a few minutes before testing the connection again.
Please note that if the instructions in the guides above are not correct for your device (possibly due to you using an older iPhone handset or a different version of the Apple iOS), you may need to refer to a user guide for your specific handset.
Troubleshooting
If you are still unable to access cellular data after following the steps above, can you please ensure that your iPhone handset has been fully unlocked (to accept SIMs from alternative service providers) and ensure that it supports the 3G Band 1 – 2100MHz / 4G Band 1 – 2100MHz frequencies required for network coverage with our service.
If you have confirmed that your device meets these requirements but the issue still persists, we would firstly recommend that you reset the network settings on your device.
On the majority of iPhone handsets, you can locate this option by going to:
“Settings” > “General” > “Reset” > “Reset Network Settings”
or
“Settings” > “General” > “Transfer or Reset iPhone” > “Reset” > “Reset Network Settings” > Confirm
Once you have done this, please also access the APN section and delete any APN profiles that are listed there.
On the majority of iPhone handsets, you can locate this section by going to:
“Settings” > “General” > “VPN & Device Management” > Tap on any APN profiles that are shown > Remove the profiles
Once you have reset your network settings and removed any APN profiles that are listed, please repeat the steps from the guides above starting with the re-installation of the APN configuration profile and then retest the connection.
If you are still unable to access cellular data after going through our guides / troubleshooting instructions however, please send an email to: support@mobal.com
In your email to our support team, please include your account details (such as your order number or your Mobal cell phone number), the specific model name / number of your iPhone handset and a screenshot of your current APN settings. We will then look into the issue further for you!
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