Reporting a Loss: If the phone you installed the eSIM on has been lost or stolen, please login to your Mobal online account to report this: www.mobal.com/myaccount Once you have logged in to your account, simply visit the “Services” section and then click on the “Report Lost/Stolen” button that’s shown next to the relevant SIM […]
Category: Reconnection
Can I move my service from an eSIM to a physical SIM card?
We understand that you might be interested in transferring your service or Japan phone number between an eSIM and a physical SIM card. However, we regret to inform you that this is currently not possible due to restrictions imposed by our network providers. Why Can’t We Transfer Service or Phone Numbers? Our network providers have […]
I’ve got a new phone. What happens to my eSIM?
Your eSIM is currently linked (via the EID number) directly to the original phone the eSIM was installed on. This means that if you have now switched to a new phone, you will require a replacement eSIM. To request a replacement eSIM, please login to your Mobal online account (MyAccount): www.mobal.com/myaccount Once you have […]
I’ve deleted my eSIM. What should I do?
Unfortunately an eSIM cannot be reinstalled once it has been removed and so if you have deleted your eSIM, you will require a replacement. To request a replacement eSIM, please login to your Mobal online account (MyAccount): www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section and then click on […]
Why your eSIM will only work with your chosen device’s EID
Your eSIM can only be used in one device. To make sure your eSIM can be used in your chosen device, we use your device’s EID to link it to your eSIM. That means it’s important that when you activate, you enter the EID of the specific device that you want to install your eSIM […]
Reconnecting your eSIM
Reactivation: It is not possible to temporarily suspend your service. This means that if you submit a termination request at any point, the eSIM will be permanently disconnected and your Mobal phone number will be lost. If you then wish to use our services again at any point in the future, you would be required […]