Reporting a Loss: If the phone you installed the eSIM on has been lost or stolen, please login to your Mobal online account to report this: www.mobal.com/myaccount Once you have logged in to your account, simply visit the “Services” section and then click on the “Report Lost/Stolen” button that’s shown next to the relevant SIM […]
Category: eSIM Lost/Stolen/Deleted/Device Swap
I’ve got a new phone. What happens to my eSIM?
Your eSIM is currently linked (via the EID number) directly to the original phone the eSIM was installed on. This means that if you have now switched to a new phone, you will require a replacement eSIM. To request a replacement eSIM, please login to your Mobal online account (MyAccount): www.mobal.com/myaccount Once you have […]
I’ve deleted my eSIM. What should I do?
Unfortunately an eSIM cannot be reinstalled once it has been removed and so if you have deleted your eSIM, you will require a replacement. To request a replacement eSIM, please login to your Mobal online account (MyAccount): www.mobal.com/myaccount Once you have logged in to your account, please visit the “Services” section and then click on […]