We understand that you might be interested in transferring your service or Japan phone number between an eSIM and a physical SIM card. However, we regret to inform you that this is currently not possible due to restrictions imposed by our network providers.
Why Can’t We Transfer Service or Phone Numbers?
Our network providers have specific limitations that prevent us from facilitating transfers between physical SIM cards and eSIMs, and vice versa. These restrictions are unfortunately beyond our control.
What Are Your Options?
While we cannot directly transfer your service or phone number between physical SIM cards and eSIMs, we can assist you in other ways to ensure your connectivity needs are met:
1. Purchasing a New eSIM or SIM:
If you need to switch to a SIM Card, you can purchase a new SIM from Mobal. We’ll guide you through the activation process, ensuring a seamless transition to your new service.
2. Maintaining Existing Service:
If you wish to continue with your current eSIM, rest assured that our support team is available to assist you with any issues or inquiries you might have regarding your existing service.
We understand that this limitation might cause inconvenience, and we appreciate your understanding regarding this matter. Rest assured that we are continuously working to enhance our services and explore new possibilities to better serve your needs in the future.