Please be advised that the billing procedure will vary depending on the specific plan that you have selected.
For additional information, please refer to the guides below –
Short Term Plans
If you select a short term plan (such as the 30/60/90 day options etc), you will be billed for the entire service period (minus any usage charges) as an upfront charge.
Any additional usage charges that you incur (for outbound calls / outbound SMS text messages) will be billed on a post-paid basis to the credit / debit card or Paypal account that is linked to your Mobal SIM card.
Long Term Plans
If you select a long term plan however (such as the “Ongoing Voice, Text & Data Plan” for example), please be advised that your SIM card will be placed on a calendar monthly based plan.
If you pick an activation date that is part way through a month, your first charge will be a partial pro-rated fee for service between the start date you have selected and the end of that calendar month. A full monthly service fee would then be processed on the 1st of the following month and this would continue until you request termination of your service.
Any additional usage charges that you incur (for outbound calls / outbound SMS text messages) will be billed on a post-paid basis (usually on the 1st of each month) to the credit / debit card or Paypal account that is linked to your SIM card. As your usage reports are passed on to us with a delay however, please note that usage charges may be processed 1-2 months after the usage took place.
Payment Options
If you have selected a short term plan (or you have selected an ongoing plan and you have not yet paid for one full month of service), all payments must be made using a valid credit / debit card or a PayPal account. Any charges that you incur from Mobal will usually display a reference of “Mobal.com”.
If you have selected a long term plan and you have paid for one full calendar month of service however, you will have the option to switch to our ‘Cash Payment’ system which would allow you to pay your bill using a “MobalPay” card.
For instructions on how to make payments using this option, please visit the following link: Cash Payments Guide