What is a one-time 3DS passcode? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order. They will do this by sending you […]
Articles Tagged: password
Changing Your Email Address / Password
If you are able to login to your Mobal online account (MyAccount), you can change the email address assigned to your account and also your password if required. Please ensure that your contact details remain up to date as we may send you important information (relating to account issues / service updates etc) via email. […]
Forgotten Your Password?
If you have access to the email address you originally provided to us but you have forgotten your password, you can retrieve your login information using the “Forgotten Your Password?” button. If you have changed your email address and no longer remember your log in information, please send an email to support@mobal.com with your Mobal […]
Your Online Account (MyAccount)
What is MyAccount? All of our customers with a valid email address on file are automatically provided with a Mobal MyAccount. Your online account will allow you to: Keep up to date with your bills no matter where you are in the world (as long as you have an internet connection) Access a full breakdown […]
Voicemail Setup and Message Retrieval
The voicemail service is enabled by default so you do not need to request for it be activated. If you would like to disable voicemail you will need to contact us to request for this to be processed. Accessing Voicemail To access your voicemail simply dial 123 from your SIM and follow the voice prompts. […]
Wrong PIN or Password
Security Features: If your phone is asking you for a pin or password, it could be one of the following reasons: Network Lock If you are being asked to enter a “Network Unlock Code”, a “Subsidy Password” or an “Operator Unlock Pin”, this would indicate that your device has not been fully unlocked. When using […]