Why am I being asked for a Pass code? (3DS)

What is a one-time 3DS passcode? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order.  They will do this by sending you […]

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Voicemail Setup and Message Retrieval

The voicemail service is enabled by default so you do not need to request for it be activated. If you would like to disable voicemail you will need to contact us to request for this to be processed. Accessing Voicemail To access your voicemail simply dial 123 from your SIM and follow the voice prompts. […]

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Wrong PIN or Password

If your phone is asking for a PIN or password it could be one of the following: “Network Lock“: This can be simply referenced as such but it’s common to see other references like “Operator Unlock PIN” or “Subsidy Password“. If you are prompted for any of these then your device is not fully unlocked. […]

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