… If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We have […]
Articles Tagged: billing issues
Why won’t my credit card update work?
When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]
Billing Issues While Travelling
On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these are due to a restriction on international charges that are applied by the provider of the payment method being used. Please be advised that charges from Mobal will originate from our head […]