Declined Payment – where are my other transactions?

… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.  Once you have clicked on the […]

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How am I billed for usage?

Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]

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