Refunded Transactions

If you have recently contacted us about an issue on your account and a refund has been applied, please note that refunds can take 7-10 business days before they are returned to your account.  If after 10 business days you still can’t see your refund, please contact us and we can tell you the date […]

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How am I billed for usage?

Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]

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Is My Information Secure

The Mobal website is SSL secure and regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your service with us! For more details, please check our Privacy Policy  

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Usage Rates

You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]

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