… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked on the […]
Category: Mobal Online Account (MyAccount)
Forgotten Password
If you have access to the email address that you originally provided to us but you have forgotten your password (or you did not receive an email containing login instructions for your online account), you can retrieve your login information by using the “Forgotten Your Password?” button. Firstly, please go to the Mobal website www.mobal.com […]
Closing your Mobal Account
If you wish to close your Mobal Account, simply send an email to: support@mobal.com Your email should include your Mobal account details (such as your Mobal Phone Number / SIM Serial Number or your Order Confirmation Number) and the reason for the closure of the account. We will then arrange for your Mobal account to […]
Updating Your Billing Details
It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit card for the payment method, […]
Name Changes
Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to view your […]
Changing Your Email Address / Password
If you are able to login to your Mobal online account (MyAccount), you can change the email address assigned to your account and also your password if required. Please ensure that your contact details remain up to date as we may send you important information (relating to account issues / service updates etc) via email. […]
Your Online Account (MyAccount)
What is MyAccount? All of our customers with a valid email address on file are automatically provided with a Mobal MyAccount. Your online account will allow you to: Keep up to date with your bills no matter where you are in the world (as long as you have an internet connection) Access a full breakdown […]
How to view my charges
A full breakdown of any charges you have received so far will be posted to your Mobal online account (MyAccount). When you have logged in to your online account, please click on the “Charges” section as shown below: On the next screen, you will see a listing of all charges that have been processed so […]
Usage Rates
You can view the usage rates that apply to your service by logging in to your Mobal MyAccount. Once logged in, click on “More Information” for the relevant product that you will be using: Note: If you have more than one product it is important that you check the rates for each one as different […]