Why am I being asked for a Pass code? (3DS)

What is a one-time 3DS passcode? ‘3D Secure’ or ‘3DS’ is a relatively new security feature that has been introduced by Visa and MasterCard. When placing an order online, your Visa or MasterCard issuer may request an additional security check to ensure it is you placing the order.  They will do this by sending you […]

Read More

Declined Payment – where are my other transactions?

… If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill.  Once you have clicked on the […]

Read More

Refunded Transactions

If you have recently contacted us about an issue on your account and a refund has been applied, please note that refunds can take 7-10 business days before they are returned to your account.  If after 10 business days you still can’t see your refund, please contact us and we can tell you the date […]

Read More

Resolving a Decline

If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: WWW.MOBAL.COM/MYACCOUNT This section will provide you with the following information in regards to the declined charge: […]

Read More

Why won’t my credit card update work?

When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error message shown above, this […]

Read More

What currency am I billed in?

All of your charges are processed in our Head Office in the UK and billed in US Dollars (USD). Please note you may be charged a currency conversion fee and/or an international transaction fee – This will depend on the payment method you are using so if you are unsure you will need to check […]

Read More

How am I billed for usage?

Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment method know […]

Read More