Disputed Charges: When you query a charge with your payment provider, please be advised that it will create a dispute/chargeback. Your payment provider will then contact us via our payment processor and request information / documents to back up the charge that has been queried. Unfortunately, this whole process can take some time to complete […]
Articles Tagged: payment issues
Why are you saying I owe you money, I got this email from PayPal saying otherwise!
PayPal Queries: If you have attempted to make a payment via PayPal but your payment was rejected, please be advised that you may still receive an email similar to the one shown below: The email above can be confusing one and we aren’t sure why PayPal send it to their customers in this way! We […]
Why won’t my credit card update work?
Failed Updates: When updating your billing information with us, please be advised that some basic security checks will be carried out with your card issuer. Should you experience any issues, please take note of the error message that was displayed when you attempted to update your billing information. If you receive the error […]