Chargeable Usage: You can view the usage rates for your ‘Mobal World’ SIM card by clicking on the button below: Alternatively, a link to your usage rates can also be found by logging in to your Mobal online account: www.mobal.com/myaccount Once you have logged in to your Mobal online account, please visit the “Services” section […]
Articles Tagged: myaccount
Forgotten Your Password?
Password Reset If you still have access to the email address that is linked to your Mobal account but you have forgotten your password (or you did not receive an email containing login instructions), you can retrieve your login information by using the “Forgotten Your Password?” button. To locate this button, please visit the Mobal […]
How am I billed for usage?
Billing Procedures: Please be advised that details of your usage are passed on to us with a delay and then billed to the payment method we hold for you on a post-paid basis. Charges are processed from our Head Office in the UK and so it is important to let the provider of your payment […]
Information you will receive via e-mail
Once your order has been placed, we may contact you periodically via email with additional updates. However, the first few emails that you will receive are very important! Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as […]
Name Changes
Account Ownership: Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to […]
Changing Your Email Address / Password
Login Information: If you are still able to access your Mobal online account (using your original login details), you can change your email address and also your password directly from your account if required. It is important that your contact details remain up to date as we may send you notifications (relating to any account […]
Your Online Account (MyAccount)
What’s “MyAccount”? Once you have placed an order with us, an online account (called “MyAccount“) will be created for you automatically and this will provide you with access to a variety of features and information about your Mobal plan. Your account will look similar to the images shown below for both the desktop and mobile […]
How to view my charges
Invoices & Usage Reports: A full breakdown of any charges you have received so far will be posted to your Mobal online account. You can access your online account (MyAccount) by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section (by clicking on the button at the […]