Resolving a Decline

Making Payments: If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: www.mobal.com/myaccount This section will then provide you with details of the amount that’s due […]

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Billing Issues While Travelling

Declined Charges: On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these issues are caused by a restriction on international charges (that has been applied by the provider of the payment method being used). Please be advised that charges from Mobal will […]

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