Declined Charges: If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked […]
Articles Tagged: declined charges
Resolving a Decline
Making Payments: If there is a failure to make payment and your account goes into decline, your account will become partially locked and you will see a screen similar to what is shown below when you login to your account at: www.mobal.com/myaccount This section will then provide you with details of the amount that’s due […]
Billing Issues While Travelling
Declined Charges: On occasion, we may encounter an issue with processing a charge for a customer while they are traveling. The vast majority of these issues are caused by a restriction on international charges (that has been applied by the provider of the payment method being used). Please be advised that charges from Mobal will […]