Refund Delays: If you have recently contacted us about an issue on your account and a refund has been applied, please note that refunds can take 7-10 business days before they are returned to your account. If after 10 business days you still can’t see your refund, please contact us and we can tell you […]
Articles Tagged: billing
How To Use Cash Payments (accounts using cash payments before February 2024)
This article explains how to use our now-discontinued cash-payment service. If you began using this service before February 2024, you can keep doing so. For all other customers, you can now pay your bill by cash in 7-Eleven, Family Mart, Lawson, Mini Stop, and Seicomart convenience stores by getting yourself a MobalPay payment card, which […]
Is My Information Secure
Security Concerns: We can confirm that the Mobal website is SSL secure and it is regularly checked by an independent security service. Mobal Communications is committed to protecting your information during the initial order process and for the entire duration of your time as a valued customer. For more information, please review the: Mobal Group […]