We understand how frustrating it can be to encounter obstacles when trying to access your MyAccount. So, we’ve put together this guide with frequently asked questions and step-by-step solutions to help you through any login-related challenges. If you’re experiencing problems logging into your Mobal MyAccount, please follow these easy steps: Double-check your details: Take […]
Category: Mobal Online Account (MyAccount)
Keeping Your Information Secure
Email / SMS Notifications: There may be occasions where we send you an Email / SMS notification in relation to charges for your Mobal service. If there is an outstanding balance on your account for example, we may send you an SMS text message alert similar to what is shown below – “Your Mobal bill […]
Your Online Account (MyAccount)
What’s “MyAccount”? Once you have placed an order with us, an online account (called “MyAccount“) will be created for you automatically and this will provide you with access to a variety of features and information about your Mobal plan. Your account will look similar to the images shown below for both the desktop and mobile […]
Declined Payment – where are my other transactions?
Declined Charges: If we have been unable to take payment for your most recent bill, your account will be partially locked down. While this restriction is in place, you will only be able to see details of the outstanding charge and the option to make payment for that specific bill. Once you have clicked […]
Forgotten Your Password?
Password Reset If you still have access to the email address that is linked to your Mobal account but you have forgotten your password (or you did not receive an email containing login instructions), you can retrieve your login information by using the “Forgotten Your Password?” button. To locate this button, please visit the Mobal […]
Updating Your Billing Details
Billing Information: It is your responsibility to ensure that the billing information we hold on file for you remains up to date. Please be advised that your service may be disconnected / suspended if the payment method we hold for you is not kept up to date. If you use a credit / debit card […]
Name Changes
Account Ownership: Please be advised that the account holder “Name” field within your Mobal online account (MyAccount) cannot be edited. This is because the original account holder will remain the account holder for life. This is to prevent long term problems on the account and issues surrounding the possibility of someone else being able to […]
Changing Your Email Address / Password
Login Information: If you are still able to access your Mobal online account (using your original login details), you can change your email address and also your password directly from your account if required. It is important that your contact details remain up to date as we may send you notifications (relating to any account […]
How to view my charges
Invoices & Usage Reports: A full breakdown of any charges you have received so far will be posted to your Mobal online account. You can access your online account (MyAccount) by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section (by clicking on the button at the […]