Installing Your eSIM Below is a step by step guide on how to request and install your eSIM on an Android device. Step 1: Activation Code Creation Please complete this step 24 hours before you leave for Japan ( If you are already in Japan, please continue. ). Go to the ‘ Your eSIM Details’ […]
Category: Installing Your eSIM
How to install the eSIM on an Apple device
Below is a step by step guide on how to request and install your eSIM on an Apple device. Step 1: Activation Code Creation Please complete this step 24 hours before you leave for Japan ( If you are already in Japan, please continue. ). Go to the ‘ Your eSIM Details’ email we sent […]
My eSIM is stuck activating on my iOS device?
Sometimes, an eSIM can get stuck activating when installed on an Apple device. This usually happens when you have installed an eSIM but the activation hasn’t completed as you are not yet in Japan. It can also happen when you are in Japan but the eSIM is still registering on the network. Please do not […]
SIM Not Supported (iPhone)
iPhone SIM Issues: If you are using an iPhone handset and you have received an error messages such as “Invalid SIM” or “SIM Not Supported” then this may indicate that your device has not been fully unlocked to accept SIM cards from alternative service providers. The message often also states that the SIM is not […]