Installing Your eSIM Below is a step by step guide on how to request and install your eSIM on an Android device. Step 1: Activation Code Creation Please complete this step 24 hours before you leave for Japan ( If you are already in Japan, please continue. ). Go to the ‘ Your eSIM Details’ […]
Category: Activations
How to install the eSIM on an Apple device
Below is a step by step guide on how to request and install your eSIM on an Apple device. Step 1: Activation Code Creation Please complete this step 24 hours before you leave for Japan ( If you are already in Japan, please continue. ). Go to the ‘ Your eSIM Details’ email we sent […]
My eSIM is stuck activating on my iOS device?
Sometimes, an eSIM can get stuck activating when installed on an Apple device. This usually happens when you have installed an eSIM but the activation hasn’t completed as you are not yet in Japan. It can also happen when you are in Japan but the eSIM is still registering on the network. Please do not […]
Activating / Reactivating a ‘Japan Tourist’ eSIM
Pre-Paid eSIM Limitations: We can confirm that your ‘Japan Tourist’ eSIM will be ready for use as soon as you activate it and so your 8, 16 or 31 day service duration will just begin from the day that you activate the eSIM. The eSIM will also automatically cease working when your 8,16 or 31 […]