Installing Your eSIM Below is a step by step guide on how to request and install your eSIM on an Android device. Step 1: Activation Code Creation Please complete this step 24 hours before you leave for Japan ( If you are already in Japan, please continue. ). Go to the ‘ Your eSIM Details’ […]
Category: Getting Started
How to install the eSIM on an Apple device
Below is a step by step guide on how to request and install your eSIM on an Apple device. Step 1: Activation Code Creation Please complete this step 24 hours before you leave for Japan ( If you are already in Japan, please continue. ). Go to the ‘ Your eSIM Details’ email we sent […]
My eSIM is stuck activating on my iOS device?
Sometimes, an eSIM can get stuck activating when installed on an Apple device. This usually happens when you have installed an eSIM but the activation hasn’t completed as you are not yet in Japan. It can also happen when you are in Japan but the eSIM is still registering on the network. Please do not […]
Information you will receive via e-mail
Once your order has been placed, we may contact you periodically via email with additional updates. However, the first few emails that you will receive are very important! Order Confirmation Email This will contain a full summary of the order for your records. It will contain an order confirmation number (which can be used as […]