Refund Delays: If you have recently contacted us about an issue on your account and a refund has been applied, please note that refunds can take 7-10 business days before they are returned to your account. If after 10 business days you still can’t see your refund, please contact us and we can tell you […]
Category: My Charges
¥100 Authorization Charge
Unexpected Charges: If you have updated your payment method through your Mobal online account (MyAccount), our system will perform automatic security checks on the information provided. These checks will include an authorization against your payment method for a small amount (usually ¥100). You can rest assured that this is only an authorization and we will […]
What currency am I billed in?
Billing Procedures: All charges will be processed through our Head Office located in the UK and you will be billed in Japanese Yen (JPY). Please also note that you may incur a currency conversion fee and / or an international transaction fee. This will depend on the payment method you are using and so if […]
How to view my charges
Invoices & Usage Reports: A full breakdown of any charges you have received so far will be posted to your Mobal online account. You can access your online account (MyAccount) by visiting: www.mobal.com/myaccount Once you have logged in to your online account, please visit the “Services” section (by clicking on the button at the […]