{"id":903,"date":"2023-10-02T14:29:13","date_gmt":"2023-10-02T14:29:13","guid":{"rendered":"https:\/\/support.mobal.com\/mobalpay\/?p=903"},"modified":"2023-10-02T14:29:13","modified_gmt":"2023-10-02T14:29:13","slug":"convenience-store-cash-top-ups-how-to-find-your-receipt-and-what-it-means","status":"publish","type":"post","link":"https:\/\/support.mobal.com\/mobalpay\/paying\/convenience-store-cash-top-ups-how-to-find-your-receipt-and-what-it-means\/","title":{"rendered":"Convenience Store Cash Top-Ups: How To Find Your Receipt, and What It Means"},"content":{"rendered":"

When using our Cash At Convenience Store top-up service, it can sometimes be useful to refer back to your receipt after completing your top-up.\u00a0<\/span>\u00a0<\/span><\/p>\n

It\u2019s simple to find your receipt, but as it\u2019s generated by our Japanese Payment partners MyPayment, most of the information is displayed in Japanese. Below, you\u2019ll find a handy guide to finding your top-up receipt, and translations of anything you might not be familiar with.<\/span>\u00a0<\/span><\/p>\n

The below steps will only work on mobile devices, not desktop.<\/span>\u00a0<\/span><\/p>\n

 <\/p>\n

How To Find Your Transaction Details and Receipt<\/span>\u00a0<\/span><\/h2>\n

\u00a0<\/span><\/p>\n

You can access a transaction receipt by clicking the same \u2018MyPayment\u2019 button that you clicked in your top-up email. Instead of displaying the payment barcode that it will have displayed when you made your top-up, it will now display the details of your transaction.\u00a0<\/span>\u00a0<\/span><\/p>\n

The screen you\u2019ll see will look something like this (we\u2019ve added a key to the information displayed in Japanese):<\/span>\u00a0<\/span><\/p>\n

\"\"<\/p>\n

 <\/p>\n

 <\/p>\n

    \n
  1. Reference Number<\/span><\/li>\n
  2. Company Name (Mobell)<\/span><\/li>\n
  3. Contact Details (<\/span>support@mobalpay.com<\/span><\/a>)<\/span><\/li>\n
  4. Item Description<\/span><\/li>\n
  5. Paid amount<\/span><\/li>\n
  6. Paid Convenience Store (where you made your top-up)<\/span><\/li>\n
  7. Paid date<\/span><\/li>\n<\/ol>\n

    \u00a0<\/span><\/p>\n

    The above information will display for 3 months after you make your top-up.<\/span><\/p>\n

    How To Download Your Receipt<\/span><\/span>\u00a0<\/span>\u00a0<\/span><\/h2>\n

    For 7 days after your top-up, you can also download a copy for your receipt to your device. To do this, follow the same steps as above. If <\/span>it\u2019s<\/span> less than 7 days since your top-up, this button will also be <\/span>displayed on the screen, in addition to the information shown above. <\/span>It\u2019ll<\/span> take you to a downloadable receipt, which <\/span>we\u2019ve<\/span> provided<\/span> a key to the i<\/span>nformation on below:<\/span><\/span>\u00a0<\/span><\/p>\n

    \"\"<\/p>\n

     <\/p>\n

      \n
    1. Issued Date<\/span><\/li>\n
    2. Issuer Name (Mobell)<\/span><\/li>\n
    3. Item<\/span><\/li>\n
    4. Paid amount<\/span><\/li>\n
    5. Paid Time & Date<\/span><\/li>\n
    6. Reference Number<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      When using our Cash At Convenience Store top-up service, it can sometimes be useful to refer back to your receipt after completing your top-up.\u00a0\u00a0 It\u2019s simple to find your receipt, but as it\u2019s generated by our Japanese Payment partners MyPayment, most of the information is displayed in Japanese. Below, you\u2019ll find a handy guide to […]<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[139,334],"tags":[],"class_list":["post-903","post","type-post","status-publish","format-standard","hentry","category-paying","category-using"],"_links":{"self":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/comments?post=903"}],"version-history":[{"count":5,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/903\/revisions"}],"predecessor-version":[{"id":910,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/903\/revisions\/910"}],"wp:attachment":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/media?parent=903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/categories?post=903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/tags?post=903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}