{"id":839,"date":"2023-06-15T09:50:37","date_gmt":"2023-06-15T09:50:37","guid":{"rendered":"https:\/\/support.mobal.com\/mobalpay\/?p=839"},"modified":"2025-09-11T04:18:47","modified_gmt":"2025-09-11T04:18:47","slug":"how-to-resolve-error-512u-when-topping-up-mobalpay-at-yucho-bank-atm","status":"publish","type":"post","link":"https:\/\/support.mobal.com\/mobalpay\/topup\/how-to-resolve-error-512u-when-topping-up-mobalpay-at-yucho-bank-atm\/","title":{"rendered":"How to Resolve Error ‘512U’ When Topping Up MobalPay at Yucho Bank ATM"},"content":{"rendered":"

If you are a MobalPay user trying to top up your MobalPay balance at a Yucho (JP Post) Bank ATM and encounter an error with the code ‘512U’ after entering your PIN, it is likely due to your categorization as a “Non-resident” by the bank. If you encounter this error, the ATM will print a statement with the error code displayed:<\/span><\/p>\n

\"\"<\/p>\n

To rectify this issue and enable successful top-ups, you will need to change your status from “Non-resident” to “Resident.” <\/span><\/p>\n

Changing your status to \u201cResident\u201d<\/span><\/h1>\n
  • Gather Required Documents: <\/span><\/b>Make sure you have the following documents ready:<\/span>\u00a0<\/span>\n
      <\/p>\n
    1. Bankbook (issued by the bank where you hold your account)<\/span><\/span><\/li>\n
    2. Residence card (Zairyu Card)<\/span><\/li>\n
    3. Proof of employment (certificate of employment or pay slip) if you are employed<\/span>\u00a0<\/span><\/li>\n<\/ol>\n<\/li>\n
    4. <\/li>\n
    5. Visit the Nearest Bank:<\/span><\/b> Go to the nearest bank that supports the change of residency status.<\/span>\u00a0<\/span><\/li>\n
    6. Present the Documents:<\/span><\/b> Submit the required documents to the bank representative.<\/span>\u00a0<\/span><\/li>\n
    7. Request Change of Residency Status:<\/span><\/b> Inform the bank representative about the error code ‘512U’ and your intention to change from “Non-resident” to “Resident.”<\/span>\u00a0<\/span><\/li>\n
    8. Verification and Update:<\/span><\/b> The bank will verify your documents and update your residency status accordingly.<\/span>\u00a0<\/span><\/li>\n
    9. <\/li>\n<\/ul>\n


      Once your residency status is successfully updated to “Resident” by the bank, you can proceed to top up your MobalPay balance at a Yucho Bank ATM<\/a> without encountering the ‘512U’ error.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      If you are a MobalPay user trying to top up your MobalPay balance at a Yucho (JP Post) Bank ATM and encounter an error with the code ‘512U’ after entering your PIN, it is likely due to your categorization as a “Non-resident” by the bank. If you encounter this error, the ATM will print a […]<\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[140],"tags":[399,398,502,501],"class_list":["post-839","post","type-post","status-publish","format-standard","hentry","category-topup","tag-cash-top-up","tag-cash-topup","tag-jp-post-bank","tag-yucho"],"_links":{"self":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/comments?post=839"}],"version-history":[{"count":6,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/839\/revisions"}],"predecessor-version":[{"id":1582,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/posts\/839\/revisions\/1582"}],"wp:attachment":[{"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/media?parent=839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/categories?post=839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.mobal.com\/mobalpay\/wp-json\/wp\/v2\/tags?post=839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}