If you have placed an order but you have not yet received your MobalPay card, please complete the following checks –<\/p>\n
Delivery of your MobalPat SIM card typically takes 2\u20133 business days<\/strong>. However, in some cases, delivery by the post office may take longer due to the following reasons:<\/p>\n Your address does not include a building or apartment name<\/strong><\/p>\n<\/li>\n Your name is not visible on the mailbox<\/strong><\/p>\n<\/li>\n The address is a corporate or office location<\/strong>, but no company name is provided<\/p>\n<\/li>\n<\/ul>\n Please also note that we ship via non-forwardable mail<\/strong>, which means we cannot deliver to forwarding addresses registered through a change-of-address notification.<\/p>\n If more than one week has passed<\/strong> and you have not received your card, please first verify that your shipping address is correct. If everything is in order, contact us for further assistance: support@mobalpay.com<\/a><\/strong>.<\/p>\n In some instances, your package may be returned to us by the post office marked as \u201cAddress Unknown<\/strong>\u201d or \u201cUnclaimed<\/strong>.\u201d This often occurs when your residence has not been registered properly with Japan Post.<\/p>\n To resolve this, you may:<\/p>\n Contact the Japan Post service center directly<\/strong> (English support available): Or visit your nearest post office<\/strong> to register your residence information.<\/p>\n<\/li>\n<\/ul>\n When contacting Japan Post, please let them know that you were unable to receive the item with tracking number,<\/strong>\u00a0even though you reside at the listed address. You will likely be asked to present your residence card<\/strong> and complete a residency registration<\/strong>.<\/p>\n\n
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Phone: 0570-046-111<\/strong><\/p>\n<\/li>\n